Bringing you quality Customer Service

Here at NextGear Capital UK Ltd we are proud to announce our membership of the Institute of Customer Service (ICS).

The ICS are a non-profit membership organisation that work to improve the delivery of service and standards; factors that we pride ourselves on providing.

The ICS will be working alongside our welcoming Customer Service Team, headed up by Rosemary MacDonald, Customer Service Manager, in bringing a high level of service to all areas of our process.

Rosemary is absolutely thrilled with this new association. When speaking with her about our partnership she praised the Institute saying “The Institute of Customer Service provides you with all the tools you need. They give you the confidence to do things right the first time, which is the key to exceeding our customers’ expectations.”

Our Customer Service Team are proud to work alongside their personal motto; “The customer is at the heart of everything we do.” This new partnership will help to engrave this message throughout the core of the business, ensuring that our customers are provided with the highest quality of service.

Our customers are at the forefront of our business, and their satisfaction is key to our success. The partnership with the ICS will see greater interaction with our customers, providing us with the feedback that we require to help our business grow.

Well known members of the Institute include Marks & Spencer, B&Q and Manheim Auctions.

Let us know your feedback by calling our Customer Services Team on 0818 000 092 or alternatively email us at enquiries@nextgearcapital.co.uk.